Elixir Support & Services | Product Support, Training & Professional Services

Product Support

Elixir offers three levels of support.

▶ Standard Support and Maintenance

Standard Support and Maintenance (SSM) contract provides software maintenance and standard support for the respective software on annual renewable basis. Customers with SSM have access to Elixir’s technical support team for problem resolution and technical guidance on the use of Elixir Product. Technical support is available via e-mail support.

Support hours are from 9.00 am to 6.00 pm (+0800 GMT), Monday to Friday excluding Singapore gazetted public holidays. For renewals, the purchase must cover all the licenses within the same site.

Scope of Support:

Clarification of functions and features;
Clarification of documentation;
Guidance in the operation of the Software; and
Software error analysis

Scope of Maintenance:

Free upgrades for major and minor version releases; and
Notification of generally available releases (bug fix releases are on demand only)

▶ Gold Priority Support

Gold Priority Support content goes here.

▶ Platinum Priority Support

Platinum Priority Support content goes here.

Download Elixir Product Support and Maintenance Agreement on SLA of Elixir Product Support here.

Product Training

Elixir Ambience/Repertoire Training

Elixir Technology offers a comprehensive training program which provides trainees a guided introduction and knowledge sharing for Elixir Ambience/Repertoire users.

The Elixir product training program includes subject matter specifically designed to cover the core features and functionality of the Ambience or Repertoire Server. This is an instructor-led course with lectures and hands-on walkthroughs.

The Elixir product training is targeted at medium and advanced report designers who wish to become proficient in using the Elixir Ambience or Repertoire Server and the Repertoire Designer. This training enables students to take full advantage of Reporting, ETL and server functionalities of Elixir products.

Please contact sales@elixirtech.com for training details.

▶ Ambience Course

This is a 3-day class with 50% theory and 50% hands-on practical exercises.

Familiarity with Java and database-related tools and technologies is recommended.

The Elixir Ambience Server includes:

Elixir Ambience Reporting design
Elixir Ambience ETL design
Elixir Ambience Dashboard design

Course Prerequisite:

Basic working knowledge of the Windows or Linux (Unix-based) operating system.

The student must have experience with the following:

Creating directories, files and modifying access rights to the file store
Installing a JDK
Configuring environment variables, such as JAVA_HOME, for an operating system
Launching Java applications and executing OS-dependent scripts
Creating and expanding a Java archive file (the jar utility)

Course Objective:

Introduction to Elixir Ambience Designer
Understanding the Ambience Repository
Design professional reports including charts, images, cubes, sub-reports, etc.
Work with datasources using data from RDBMS tables and data files
Design composite datasources to extract, transform and cleanse data for publishing on reports and dashboards
Generate different output formats – PDF, Excel, RTF, HTML, etc.
Introduction to Ambience JavaScript API for advanced reporting requirements
Learn parameterization to enable seamless information passing in datasources, reports and dashboards
Set up, host and maintain report templates within the Ambience Server
Basic management of Ambience Server including job creation and scheduling
Integrating Ambience Server with 3rd-party applications using REST API

Elixir Repertoire Training

The Elixir Repertoire training program includes subject matter specifically designed to cover the core features and functionality of the entire Repertoire Suite. This is an instructor-led course with lectures and hands-on exercises.

The Elixir Repertoire training is targeted at medium and advanced report designers who wish to become proficient in using the Elixir Repertoire Designer. This training enables students to take full advantage of reporting, ETL and Dashboard functionality of the Repertoire Suite.

▶ Repertoire Course

This is a 3-day class with 50% theory and 50% hands-on practical exercises.

This training does not require previous Java or database know-how. Familiarity with Java and database-related tools and technologies is recommended.

The Elixir Repertoire BI Suite includes:

Elixir Repertoire (Professional Edition) for Reporting
Elixir Repertoire (Professional Edition) for ETL
Elixir Repertoire (Professional Edition) for Dashboard
Elixir Repertoire Server

Course Prerequisite:

Basic working knowledge of the Windows or Linux (Unix-based) operating system.

The student must have experience with the following:

Creating directories, files and modifying access rights to the file store
Installing a JDK
Configuring environment variables, such as JAVA_HOME, for an operating system
Launching Java applications and executing OS-dependent scripts
Creating and expanding a Java archive file (the jar utility)

Course Objective:

Introduction to Elixir Repertoire Designer
Understanding of Repertoire Repository
Design professional reports including charts, images, cubes, sub-reports, etc.
Work with Repertoire Datasources using data from RDBMS tables, data files, javaobjects, etc.
Design composite datasources to extract, transform and cleanse data for publishing on reports and dashboards
Generate different output formats – PDF, Excel, RTF, HTML, etc.
Introduction to Repertoire JavaScript API for advanced reporting requirement scenarios
Learn parameterization to enable seamless information passing in datasources, reports and dashboards
Set up, host and maintain report templates within the Repertoire Server
Basic management of Repertoire Server including job creation and scheduling
Integrating Repertoire Server with 3rd-party applications using Repertoire REST API

Professional Services

Elixir provides the following professional services to ensure successful adoption of our product from planning, implementing, through to maintenance phase.

• Developing Proof of Concept
• Capacity Planning and Sizing
• Migration and Conversion Service
• Health Check and Performance Assessment

For large scale system development, Elixir usually works with a local partner who is skilled in system development and integration as well as Elixir software.
Do contact us on more details for our Professional Services.

Technical Support Lifecycle

The Technical Support Lifecycle defines the time frames during which our software products are eligible for patch support and technical support interactive assistance.

Elixir Product Lifecycle Policy

Ambience/Repertoire 202x will have two release types: LTS (Long Term Support) and Non-LTS. LTS versions of Ambience/Repertoire 202x are released every three years and maintained for six years in total; three years active support followed by three years security support. Non-LTS versions are released yearly and are maintained for a period of two years; one year active followed by one year security support.

Download Announcement in Change in Elixir Product Lifecycle Policy from 18 November 2023

Product	Version	Release Build	Release Date	Active Support Until	Security Support Until	Extended Support From
Ambience/Repertoire	2026.x	Non-LTS	1st Dec 2025	Release of 2027 LTS	1st Dec 2026	2nd Dec 2026
Ambience/Repertoire	2025	Non-LTS	1st Dec 2024	1st Dec 2025	1st Dec 2025	2nd Dec 2025
Ambience/Repertoire	2024	LTS	1st Apr 2024	1st Dec 2027	1st Dec 2030	2nd Dec 2030
Ambience/Repertoire	2023	Non-LTS	1st Apr 2023	1st Oct 2024	1st Oct 2025	2nd Oct 2025
Ambience/Repertoire	2022	Non-LTS	1st May 2022	1st May 2023*	1st May 2024*	2nd May 2024*
Ambience	2021	Non-LTS	30th Apr 2021	30th Apr 2022*	30th Apr 2023*	1st May 2023*
Ambience	2020	Non-LTS	1st May 2020	1st May 2021*	1st May 2022*	2nd May 2022*
Ambience	4.6.x	Non-LTS	1st Jan 2019	1st Jan 2024*	1st Jan 2029*	2nd Jan 2029*
Ambience	4.5 and below	Non-LTS	1st Apr 2015	31st Mar 2020*	31st Mar 2020*	1st Apr 2020*
Repertoire	8.10	Non-LTS	1st Feb 2022	18th Nov 2023	31st Dec 2024	1st Jan 2025
Repertoire	8.x	Non-LTS	18th Nov 2016	18th Nov 2023	18th Nov 2023	19th Nov 2023

*No patches/upgrades will be applied to all Akka libraries from 01 Sep 2023 onwards due to changes in Akka’s commercial licensing terms: https://www.lightbend.com/akka/license-faq Users are advised to upgrade to Ambience/Repertoire 2023 and above which does not use the Akka framework.

POLICY DEFINITIONS

Active Support: Period covering bug fixes, enhancements, security patches, technical support (i.e. problem diagnostics and resolutions) and option for free upgrade to new product version. Please note that for LTS versions, enhancements will be limited to those which do not destabilize the current LTS version to ensure stability. In contrast, to obtain new features which may require a change to the current version in use, one should consider moving to the non-LTS versions.

Security Support: Period covering security fixed in a patch release, technical support and option for free upgrade to new product version. For customers who cannot upgrade to a new version, Elixir will make a commercially reasonable effort to provide security patches subject to the availability of fixes in the underlying components. In the event security patches are unavailable, Elixir will provide advisory on potential mitigation possibilities.

Extended Support: Period covering technical support and option for free upgrade to new product version. Please note there will not be updates and security patches available, as it might not be technically feasible or commercially viable to produce such fixes. Therefore, customers are advised during this period to upgrade to the latest version to receive active and security support updates.

Third-Party Support: Elixir’s Product Support for SSM and GPS does not include direct support, downloads, nor distribution for third-party products such as Java, MongoDB, and similar technologies. While Elixir can assist with operational tasks—including configuration changes, advice on upgrades, and basic troubleshooting—customers remain responsible for choosing, purchasing and maintaining appropriate support contracts with third-party vendors for these products. Elixir cannot assume liability for operational failures, security vulnerabilities, or defects in third-party software.

Customers on the Platinum tier of Product Support (which can be included as back-to-back application support), may have third-party product support included if explicitly documented in our custom support agreement. In such cases, Elixir will procure and engage third-party vendor support as required to meet the specified service level agreements (SLAs). The costs associated with procuring and engaging these third-party support services will be added to the customer’s support contract and borne by the customer.

Note: “Third-party support” refers to products such as MongoDB, Java, JDBC drivers and similar technologies not developed by Elixir.

RELEASE DATE: Official date of release is based on the English version of the product. International versions are subjected to local partners’ official release date for their respective versions. Alternate language builds may have been released on a different date.

For More Information Click to Download Our Product Lifecycle Policy Here

Download Elixir Product Support and Maintenance Agreement on SLA of Elixir Product Support here.

Below list shows the release dates for the release of Elixir products.

▶ Elixir Ambience 202x

Version	Release Date
2026.0	December 01, 2025
2025.2	September 01, 2025
2025.1	Jun 01, 2025
2025.0	December 01, 2024
2024.0.11	December 30, 2025
2024.0.10	Novermber 04, 2025
2024.0.9	October 01, 2025
2024.0.8	Jun 27, 2025
2024.0.7	Febuary 27, 2025
2024.0.6	January 17, 2025
2024.0.5	December 19, 2024
2024.0.4	October 17, 2024
2024.0.3	September 16, 2024
2024.0.2	September 01, 2024
2024.0.1	Jun 01, 2024
2024.0	April 01, 2024
2023.3.2	August 01, 2025
2023.3.1	September 16, 2024
2023.3	Auguest 01, 2024
2023.2	September 01, 2023
2023.1	May 01, 2023
2023.0	April 01, 2023
2022.1	September 01, 2022
2022.0	May 01, 2022
2021.3	March 01, 2022
2021.2c	December 23, 2021
2021.2b	December 16, 2021
2021.2a	December 11, 2021
2021.2	December 01, 2021
2021.0	April 30, 2021
2020.2	November 27, 2020
2020.1	August 29, 2020
2020.0	May 01, 2020

▶ Elixir Ambience 4

Version	Release Date
4.6.5	November 01, 2021
4.6.4	May 28, 2021
4.6.3	January 29, 2021
4.6.2	March 16, 2020
4.6.1	June 01, 2019
4.6.0	January 01, 2019
4.5.0	April 01, 2018
4.4.0	August 01, 2017
4.3.0	December 01, 2016
4.1.3	October 18, 2016
4.2.1	August 01, 2016
4.1.2	August 01, 2016
4.2.0	April 01, 2016
4.1.0	December 01, 2015
4.0.0	April 01, 2015
3.7.1	March 04, 2015
3.7.0	March 01, 2015

▶ Elixir Repertoire

Version	Release Date
2026.0	December 01, 2025
2025.2	September 01, 2025
2025.1	Jun 01, 2025
2025.0	December 01, 2024
2024.0.11	December 30, 2025
2024.0.10	Novermber 04, 2025
2024.0.9	October 01, 2025
2024.0.8	Jun 27, 2025
2024.0.7	Febuary 27, 2025
2024.0.6	January 17, 2025
2024.0.5	December 19, 2024
2024.0.4	October 17, 2024
2024.0.3	September 16, 2024
2024.0.2	September 01, 2024
2024.0.1	Jun 01, 2024
2024.0	April 01, 2024
2023.3.2	August 01, 2025
2023.3.1	September 16, 2024
2023.3	Auguest 01, 2024
2023.2	September 01, 2023
2023.1	May 01, 2023
2023.0	April 01, 2023
2022.1	September 01, 2022
2022.0	May 01, 2022
2021.0	April 30, 2021
2020.0	May 01, 2020
8.10.0	February 01, 2022
8.9.5	December 19, 2021
8.9.4	December 16, 2021
8.9.3	December 15, 2021
8.9.2	December 11, 2021
8.9.1	September 30, 2021
8.9.0	July 31, 2021
8.8.0	November 11, 2016
8.7.2	September 28, 2015
8.7.1	April 17, 2015

Services & Resources

Product Support

Product Training

Elixir Ambience/Repertoire Training

Elixir Repertoire Training

Professional Services

Technical Support Lifecycle

Technical Support Lifecycle

Elixir Product Lifecycle Policy

Below list shows the release dates for the release of Elixir products.